FAQs

FAQs

What are the available modes of payment?

  • Currently, we only accept payment through Paypal.

Can I amend or cancel my order after confirmation?

  • To ensure your order is smoothly processed and promptly delivered, we are unable to amend or cancel any orders after confirmation.

Can I return my purchase?

  • If you’ve changed your mind about a purchase, do drop an email to sales@zgonic.com with the subject “Zshop Return (Order No. XXXXX)” and our customer service will advise you on the address to return it to.
  • We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges. **Returns received after the stipulated timeframe (10 working days from date of receipt) will be duly rejected.
  • Items must be returned in original condition (tags attached and in a brand new and saleable condition). All products must include their original packaging, undamaged and in its original condition. **All goods will be inspected on return; products that do not meet all conditions mentioned will be rejected.
  • Products are the customer’s responsibility until the package reaches our warehouse. Please ensure that the package is returned via a traceable mode of shipping.
  • Zgonic will not provide any Returns should you purchase our products from a third party.

How do i apply Discount/Promotional Coupons?

  • If you wish to utilise a discount code on your order, please ensure to enter and apply the code at the shopping cart page.
  • No refunds will be made for cases where you have failed to enter the discount code after the order has been confirmed.
  • Expiry dates of discount codes are strictly non-extendable.

Warranty Policy?

  • Warranty timeline specific to a given SKU is included on each individual product page (check under Specifications)

I received a Defective/Incorrect Item. What do i do?

  • We would like to extend our sincere apologies for any defective or incorrect product sent.
  • In such cases, please drop us an email with a clear snapshot of the defect or incorrect item at sales@zgonic.com within 10 working days of receipt. More information will be disclosed by our Customer Service team.