What are the available modes of payment?
- Currently, we only accept payment through Paypal.
Can I amend or cancel my order after confirmation?
- To ensure your order is smoothly processed and promptly delivered, we are unable to amend or cancel any orders after confirmation.
Can I return my purchase?
- If you’ve changed your mind about a purchase, do drop an email to firstname.lastname@example.org with the subject “Zshop Return (Order No. XXXXX)” and our customer service will advise you on the address to return it to.
- We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges. **Returns received after the stipulated timeframe (10 working days from date of receipt) will be duly rejected.
- Items must be returned in original condition (tags attached and in a brand new and saleable condition). All products must include their original packaging, undamaged and in its original condition. **All goods will be inspected on return; products that do not meet all conditions mentioned will be rejected.
- Products are the customer’s responsibility until the package reaches our warehouse. Please ensure that the package is returned via a traceable mode of shipping.
- Zgonic will not provide any Returns should you purchase our products from a third party.
How do i apply Discount/Promotional Coupons?
- If you wish to utilise a discount code on your order, please ensure to enter and apply the code at the shopping cart page.
- No refunds will be made for cases where you have failed to enter the discount code after the order has been confirmed.
- Expiry dates of discount codes are strictly non-extendable.
- Warranty timeline specific to a given SKU is included on each individual product page (check under Specifications)
I received a Defective/Incorrect Item. What do i do?
- We would like to extend our sincere apologies for any defective or incorrect product sent.
- In such cases, please drop us an email with a clear snapshot of the defect or incorrect item at email@example.com within 10 working days of receipt. More information will be disclosed by our Customer Service team.